Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How realistic do Nearly Natural plants actually look?
Our products are designed by horticulturists with years of experience in the live plant industry. We use high-quality materials and 'Real Touch' technology to ensure our artificial plants, trees, and flowers mimic the color, texture, and sheen of their living counterparts.
Do I need to assemble my artificial tree upon arrival?
Most of our trees arrive in one or two pieces to ensure safe shipping. Minimal shaping or 'fluffing' of the branches is recommended once unpacked to achieve the full, lush look shown in our product photography.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund, minus the cost of return shipping.
Can I place my artificial plants outdoors?
While many of our products are designed for indoor use, we offer a specific 'UV Resistant' collection treated to withstand sun exposure and outdoor elements without fading.
How do I clean and maintain my Nearly Natural products?
Maintenance is simple. We recommend dusting your plants once a month with a feather duster or a microfiber cloth. For deeper cleans, a damp cloth can be used on silk leaves, but avoid harsh chemicals.
How long will it take for my order to ship?
Orders typically process within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days to arrive at your doorstep.